RAEL National Fire Protection, a fourth-generation fire protection company serving commercial and residential sites for 87 years, is pleased to welcome Shelley Lantrip, who joins RAEL as National Customer Service Manager. As the primary point of contact for RAEL’s national clients, Shelley’s responsibilities will include customer advocacy, ensuring client objectives are met through an optimized service delivery process and training clients and RAEL National partners on the benefits of REDi, RAEL’s proprietary technology platform for service validation and compliance management.

Shelley brings over 10 years of operational excellence and customer success to RAEL. Before joining the firm, Shelley gained expertise in providing exemplary customer service and support to national multi-location chains.

She is recognized for excellence in customer service and a valued service partner.

“I’m very excited to have Shelley on the team,” said RAEL National CEO, Carolyn Anderson. “Her invaluable experience will help RAEL National focus on our customers across the  restaurant, retail, commercial real estate, education, hospitality, healthcare industries, enabling us to exceed their expectations with an unsurpassed level of attentiveness and service.”

“I am honored to join the RAEL National team and excited to help to build on RAEL Fire Protection’s 87-year history of excellence. RAEL provides a complete service solution, and is at the forefront of digitally transforming the fire protection industry – that is something I want to be part of,” stated Shelley Lantrip, National Customer Service Manager.